CUSTOMER SERVICE

Continental US Shipping - UPS, USPS

All domestic orders are shipped via United States Post Office and United Parcel Service. Choose the shipment method at check out.

No deliveries will be made on weekends or holidays.

UPS does not deliver to P.O. addresses. However, the United States Postal Service does allow shipping for all military orders with P.O. Box shipping addresses.

If your delivery address is a P.O. address, please email us.

 

Shipping Carriers

Please note that we cannot guarantee delivery by a specific time.  Generally, UPS and USPS will deliver your package by end of day, 8 PM on the estimated date of delivery. If you are not present for the delivery, it is the customer’s responsibility to arrange a redelivery date with the carrier. If the customer fails to schedule a new delivery time and items are returned back to us, reshipping charges will be applied to resend the order. Should you request

A refund, one will be processed minus the original shipping amount. If your order was eligible for free shipping but was returned back to us, we will process a refund minus the shipping cost of $5.00.

All items purchased from shop.nicka.com is made pursuant to a shipment contract with our carriers.  This means that the risk of loss and title for such items Passes to our customer once the shipment has been picked up by the carrier at our facility. Please note that we can only begin to investigate lost orders shipped via standard shipping once 10 business days have passed from the date of shipment.

If, for any reason, you are not completely satisfied with your purchase, we will gladly exchange the item for you.

Please email our customer service team at shop@nicka.com and include your full name, order number, items you would Like to return and reason to obtain a Return Merchandise Authorization number. Shipments that do not have this Number will be returned back to sender.

Merchandise must be returned within 10 days of receipt, in their original, unopened packaging to receive an exchange or Full refund/credit (less shipping charges).

Unfortunately, we cannot accept used or opened products at this time.


Returned Shipment

Once a shipment is returned back to us, a customer representative will contact you regarding your shipment.  If a response is not received within 14 days from the time the shipment is returned,
the customer service division will return the items back to stock and process a refund, not including shipping fee charges.


Eligibility for Free Shipping

Free shipping offer is limited to the continental U.S. only. Free shipping offer is not valid towards P.O. Box addresses or for residents in Puerto Rico. Free shipping does not apply to gift certificates, applicable shipping charges or sales tax. Free shipping does not apply to backorders, preorders, heavy or oversized items. If you have one or more ineligible items in your cart, you will be asked to remove the item(s) if you wish to qualify for free shipping.

If you have purchased over $25 worth of products and some items are out of stock before processing, which makes the total less than $25, you will be contacted by the customer service team for permission to continue with the order. You will be charged for shipping (the amount varies on quantity and weight).


Tyche Warranty

Customers must register their electronic devices (dryers, shavers, flat irons, etc) to activate warranty coverage. To register your Tyche appliance, you must complete the warranty card found on the back of

The user manual accompanied with your product.  Provide a copy of a valid purchase receipt within 30 days of purchase. Registering your Tyche appliance will not only secure your warranty but will also help expedite any future claim processing.


Warranty Claim

If the product fails to operate properly under normal use because of a warranty covereddefect and a claim needs to be filed, please email us at shop@nicka.com  

For return instructions for products covered by the manufacturer’s warranty. Warranty is only effective 1 year from the date of purchase.